Return & Refund Policy

Last updated: 28 September 2026

All products sold by Trade Database are digital data files (Bill of Lading, customs and trade-statistics datasets and reports) delivered electronically by email or download link. Because these are digital goods that are delivered in full and cannot be returned once accessed, all sales are final and we do not offer returns or refunds once a dataset has been delivered.

1. Digital products — no returns

Our datasets are intangible, downloadable products. Once an order is delivered (by email attachment or download link), the product has been fully supplied and cannot be "returned." For this reason we do not accept returns and do not provide refunds after delivery.

2. Try before you buy — free samples

To make sure a dataset meets your needs before you purchase, we provide a free sample of any dataset on request, and every product page lists the exact fields, coverage period and record counts included. We strongly encourage you to review a sample and the product details before ordering.

3. Delivery or technical issues

While sales are final, we stand behind delivery. If you experience any of the following, contact us within 7 days of purchase at query@tradedatabase.net and we will make it right:

• You did not receive your file, or the download link did not work.
• The delivered file is corrupt, empty or unreadable.
• You received the wrong dataset (different country, period or trade line than ordered).

In these cases we will re-deliver the correct, working file at no charge. Re-delivery of the ordered product is the sole remedy for delivery issues. It does not constitute a refund.

4. What is not covered

We do not offer refunds for change of mind, ordering the wrong item when a sample was available, differences in record counts that fall within the estimates shown, or dissatisfaction with data that matches the described fields and coverage. Trade data is compiled from shipping manifests, customs records and modelled sources and is provided on an "as is" basis as set out in our Terms of Use.

5. Cancellations & refund processing

Orders that have not yet been delivered may be cancelled for a full refund — email query@tradedatabase.net before your file is sent. Once delivered, section 1 applies.

Where a refund is due (an eligible cancellation, or a payment we are unable to fulfil), it is processed back to your original payment method through our payment gateway (Razorpay) and is normally credited within 5–7 business days, subject to your bank or card issuer's processing time.

6. Contact

Questions about this policy? Contact Trade Database at query@tradedatabase.net or Behind Old Etisalat, Darat Ul Miah, Khalidiya, Khalidiya, Abu Dhabi, United Arab Emirates.